Selling And Customer Relationship Management Service Skills
Course Overview
This 2-day workshop is designed to equip sales & customer service personnel with strong professional skills in consultative selling and high-touch customer service. This special program highlights strategic techniques that match the participants’ personality and service style to delight & grow their customer base.
Course Objectives
- Become aware of skills and techniques to help increase their competence in their jobs
- Understand & apply the Consultative Selling Cycle for desired results
- Increase confidence in handling difficult situations and winning customers
- Delight & grow customers with creative CRM service techniques
Course Outline
- Professional Ownership Towards Greater Customer & Job Satisfaction.
- Understanding Business Environment & Knowing The Customers.
- Application of Consultative Selling Cycle for Desired Results
- Identifying Customers’ Needs & Expectations With Hi-Touch Probing Techniques
- Developing High Impact Presentations Using Questioning Techniques
- Developing Effective Communication Tools & Skills To Delight Customers
- Identify & Matching Customers To Relevant Products Using Creative Scan Tools
- Effective NLP & Closing Techniques To Autosuggest Customers to Next Positive Step
- Techniques To Overcome Objections & Recovery of Difficult Situations
- Creating Opportunities For More Business & Referrals
Training Methodology
Short lectures, role-play, interactive games, video-recording behavior analysis, self-evaluation and group discussions
Who Should Attend
- Those in selling functions and service role that requires direct contact with customers.
Program Duration
2 days
